Privacy Policy

CONFIDENTIALITY AND PROTECTION OF PERSONAL DATA

Update for edit personal data
We’d like to inform you that for MOICANNA, protecting our customers’ privacy is paramount. That is why we are taking the appropriate technical and organizational measures to protect the personal data processed and to ensure that the processing of personal data is always carried out in accordance with the obligations laid down by the legal framework, both by the company itself and by third parties who process personal data on behalf of the company.

What is GDPR?
The General Data Protection Regulation (GDPR) 2016/679 is the new regulatory framework of the European Union (EU) in the field in question. The purpose of the Regulation is to lay down the conditions for the processing of personal data in order to protect the rights and freedoms of natural persons and in particular the right to protection of personal data.

Controller
Greece based company MOICANNA, Christoforos Z Adam, P.P. Germanou 19, 54622 Thessaloniki, Greece, VAT No EL030265117, D’ Thessaloniki Tax Office, GEMH: 39434006000, tel. +302310 281809, e-mail: welcome@imoicanna.com legally represented, it informs that, for the purposes of its business activities, it processes personal data of its clients in accordance with applicable national law and the European Regulation 2016/679 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (General Regulation on Data Protection, hereinafter referred to as the ‘Regulation’) as applicable.
Any matter related to the processing of personal data may be referred to MOICANNA‘a Privacy Department and Data Protection Officer (DPO) in the following contact details: privacy@moicanna.com.

Which categories of personal data are we processing?
The personal data that you provide us with, that is, the Full Name, Postal Address, Postal Address. Code, State, City, Region, Country, Landline and your email address, VAT, Profession, we only process them when we have legitimate reason to do so.

What are the legitimate reasons for processing your personal data?
Legitimate grounds for processing your personal data recommend:

1. The provision of the services that you entrust to us and wish to obtain from us, such as the purchase of products (e.g. the purchase of a book) and thus the fulfillment of our contractual obligations in this context.
2. Compliance with an obligation imposed by law, such as regulatory compliance for tax purposes.
3. Your consent under the specific conditions laid down in the legal framework to obtain updates on products, services, offers, etc. MOICANNA or third cooperating companies, which process personal data in accordance with the applicable framework.

DECLARATION

By giving your consent, you are responsible to declare that you are over 18 years of age. If you are under the age of 18, you can only use our website with the participation and approval of a parent or guardian.

How and why are we using your personal data?

1. Create Account
   Personal data is collected only when you create an account as a professional (wholesale customer) on MOICANNA.COM, a website operated by MOICANNA. During account creation, you may be asked to provide additional information; however, the minimum data required for the conclusion and execution of the contract will be clearly marked as mandatory fields. To create an account, the following personal data is required:
   Full name, postal address, postcode, region, city, country, landline telephone number, VAT number, local tax office, and your email address. when you order from our e-shop, MOICANNA.COM. To complete your order and account creation, you may be asked for more information, but there will be a minimum to conclude and execute the contract. These data shall be marked as a mandatory field. The information on this account will be used to complete the order, and you will have to fill in some additional information, such as information on how to pay, a different shipping address (optional), invoice details (VAT, DPO, Profession, name), where necessary.
2. As part of completing the order some of this data is transferred to affiliates. They are therefore conveyed to transport companies for the transport and delivery of your goods. Transport companies may contact you to request clarification and to inform you of the delivery of your products. In addition, the data is transmitted when payment is made to payment providers (banks, PayPal). We, for our part, use high security systems to prevent data leaking from malicious systems.
3. Sending of information and publicity/corporate news
   During your visit to our website, moicanna.com, you have the opportunity to complete a communication form by providing your e-mail address to register with our Newsletter.
   The data collected fromour website may be used to communicate with you for promotional and advertising purposes, to inform you about products and offers that may be of interest to you, by e-mail, if you have given your consent, under the specific conditions set out in the legal framework.
   In the legitimate interest of MOICANNA to generate a market interest in its products and services, we may be processing information posted on the web on search engines and socialmedia applications (Google, Facebook, Twitter, Instagram) to create personalized promotion and information for the potential customer by phone and/or email for the commercial purpose above. The legal basis is the voluntary publication of your information on search engines and your registration with socialmedia services where it is explicitly agreed to publish information according to the settings of the applications you manage.
   The legal basis for this is both the performance of our contractual obligations, and the legitimate interest of our company.
4. Customer Satisfaction Survey, Reviews,Ratings,Competitions
   The data we collect from our website is used for your participation in a Customer Satisfaction Survey, if you have given your consent, under the specific conditions set out in the legal framework. Customer Satisfaction Survey today is conducted through a rating or review or e-mail for any of MOICANNA‘s products or our services and an account is required.
   If any criticism contains insulting content, insulting comments, personal information, it constitutes negative advertising, etc., MOICANNA reserves the right to refuse its publication. User reviews and comments are personal views and opinions of the users themselves and do not necessarily reflect the views of moicanna.com, which in no way can be held responsible for any of these views. You can submit a review by e-mail only from the Communication menu, and you can submit a score by selecting the desired stars.
   The data we collect from our website for your participation in invitations to Contests shall be used , if you have given your consent, under the specific conditions set out in the legal framework (terms of use).

Where is your data shared?
MOICANNA shall transmit personal data provided by natural persons to third companies performing the processing, which offer automation services for the purpose of bulk sending e-mails (now MailChimp).
In addition, as part of completing an order on our e-shop some of this data is transferred to affiliates. As a result, they are transferred to transport companies to transport and deliver your goods. Transport companies may contact you to request clarification and to inform you of the delivery of your products.
Finally, data is transferred when payment is made to payment providers. We, for our part, use high security systems to prevent data leaking from malicious systems.

Storage Interval
The period of storage of the data shall be decided on the basis of the following specific criteria, as appropriate:

1. Where processing is imposed as an obligation by provisions of the applicable legal framework, your personal data shall be stored for as long as the relevant provisions require.
2. When processing is performed under contract, your personal data shall be stored for as long as is necessary for the performance of the contract and for the establishment, exercise and/or support of legal claims under the contract.
3. For the purposes of marketing activities, your personal data shall be kept until your consent is withdrawn. This can be done by you at any time. Withdrawal of consent shall not prejudice the lawfulness of the processing based on the consent during the period prior to its withdrawal.
4. To withdraw your consent, please contact the MOICANNA Privacy Department (DPO) for the following contact information:email: privacy@moicanna.com.
5. You can also use the Unsubscribe options by following (click) the link in our electronic communications.

Privacy
MOICANNA shall implement appropriate technical and organizational measures aimed at the safe processing of personal data and the prevention of accidental loss or destruction and unauthorized and/or unlawful access to it, their use, modification or disclosure. In any event, the way the Internet operates and the fact that it is free of anyone, does not allow guarantees to be given that unauthorized third persons will never be able to breach the applicable technical and organizational measures, by accessing and possibly using personal data for unauthorized and/or unfair purposes.

What are your rights in relation to your personal data?
Any person whose data is processed by the MOICANNA shall enjoy the following rights

1. Access right:
   You have the right to be aware and to verify the legality of the processing. So you have the right to access the data and to obtain additional information on the processing of the data.
2. Right of correction:
   You have the right to study, correct, update or modify your personal data.
3. Right of cancelation:
   You have the right to submit a request to delete your personal data when we process it based on your consent or in order to protect our legitimate interests. In all other cases (such as where there is a contract, obligation to process personal data imposed by law, public interest), this right is subject to specific limitations or does not exist as appropriate.
4. Right to restrict the processing:
   You have permission to request a limitation of editing your personal data to the following situations: (a) where you dispute the accuracy of the personal data and until verification is made, (b) where you object to the deletion of personal data and request instead of deletion the restriction on the use of personal data, (c) where personal data is not needed for processing purposes, you are however required to establish, exercise, support for legal claims, and (d) when you object to the processing and until verification that there are legitimate reasons which concern us and which prevail which you oppose processing.
5. Right to object to processing:
   You have the right to oppose at any time the processing of your personal data where, as described above, it is necessary for the purposes of legitimate interests that we seek as controllers, as well as the processing for the purposes of direct marketing and consumer profiling.
6. Right to mobility:
   You are entitled to receive your personal data free of charge in a format that allows you to access, use, and edit it using commonly used processing methods. You also have the right to ask us, where technically possible, to transmit the data directly to another controller. This right exists for the data provided by you and is processed by automated means based on your consent or under contract.
7. Right to withdraw consent:

Finally, MOICANNA informs you that where processing is based on your consent, you have the right to withdraw it freely, without prejudice to the legality of the processing based on your consent, before withdrawing it. To revoke your consent, you can use the Unsubscribe options by clicking on the corresponding link in our electronic communications or by contacting us. To exercise any of these rights, please contact the MOICANNA‘s Privacy Department (DPO) on the following contact details: email: privacy@moicanna.com.

Right to complain to the PDPA
You have the right to lodge a complaint with the Personal Data Protection Authority (www.dpa.gr): Call Center: Tel.: +30 210 6475600, Tel.: +30 210 6475628 contact@dpa.gr.

Last Update: February 2025